FAQ: Frequently Asked Questions

    • Free Shipping.
    • Hassle Free Returns.
    • 75% Off Retail Prices.
    • 24/7 Expert Customer Care.
    • Secure Online Shopping.
    • Lowest Prices Guaranteed.
    • Over 200,000 Rugs in Stock.
    • 30Day Returns & No Restocking Fee.
    • All Rugs are Shipped Within 24-48hrs.
    • Over 375,000 Rugs Shipped Since 2001.
    • 5% Bonus Store Credit on all your Orders.
    • Direct Manufacturing & No Retail Overheads.
    • Proud Member of BBB (Better Business Bureau).
  • We are a family business with over 35 years of trading experience in floor covering rugs. So you can rest assured that with our connections overseas, and our direct buying/manufacturing ability, you'll receive top quality product at a fraction of its retail price.

  • Rugs.com
    648 Wilson Street Chester, SC 29706
    Fax: (803)-802-5947
    Toll-Free: 1-800-818-4097 (24/7)
    Website: rugs.com
    Email: info@rugs.com
  • Yes. Our site uses 256-bit SSL (Secure Socket Layer) encryption technology. We are also partners with Verisign to guarantee our highest level of security compliance yet.

  • We offer secure online payment options such as Visa, Master Card, American Express, and Discover. For your convenience we also accept payments through PayPal and Amazon Payments. We have also partnered with Affirm to provide installment payment options starting at 0% interest.

  • Nothing! We offer FREE Shipping on all rugs with no minimum purchase required (excluding AK & HI).

  • We ship FedEx Ground. All of our rugs are shipped with 24-48hrs from your purchase date. For transit time and delivery estimates, please view the link below:

    Estimate Delivery Time

  • If you are outside the state of South Carolina, you will NOT incur any sales tax.

  • We offer secure online payment options such as Visa, Master Card, American Express, and Discover. For your convenience we also accept payments through PayPal and Amazon Payments. We have also partnered with Affirm to provide installment payment options starting at 0% interest.

  • Yes. To place an order with a delayed shipping date its best that you call us to place your order, and our customer representative will better assist you with all available shipping dates.

  • 30 Day Hassle FREE returns ( excluding Final Sale items and shipments to Alaska & Hawaii ); If for any reason you are not 100% satisfied with your purchase you may return it for a full refund. We offer hassle free returns, simply call us @ 1-800-818-4097 (24/7) to obtain an RMA # (return merchandise authorization) for your return.

  • We offer FREE returns on all purchases (excluding AK & HI), which we'll either email you a return label, or simply have the order picked up from your address for your convenience. ($5 pickup fee may apply if you request a pickup)

  • We do not charge a restocking fee if rugs are returned within 30 days of receiving. Returns received after 30 days will incur a restocking fee.

  • Refunds are processed within 5-7 business days after the package is delivered at our facility, back to your form of payment.

  • With over a million rugs shipped since 2001, you can rest assured that we have accumulated a large number of satisfied customers. The link below has some of our testimonials listed:

    Testimonials

  • Yes. Click on the link below for our fully detailed privacy policy:

    Privacy Policy

  • Last but not least, please keep in mind that our customer's satisfaction is our #1 focus and the reason we come to work every day. If there's anything else we can do for you, feel free to write us your inquiry, or simply call us at: 866-647-3965 (24/7).