Read the 1-Star Reviews and Pay Heed
I purchased six rugs by this designer (five runners and one 2x3'). This was a very frustrating buying experience. Not only were every one of the rugs flawed (i.e. not square frayed at binding weave errors resulting is loops in the body of one rug ripple-y with curled corners which will not lay flat no matter what I do) but trying to make anyone at customer service understand my needs was near to impossible! The first agent I spoke with had even hinted at a discount if I didn't want to go to the trouble of sending the rugs back. Three of the runners were 13' long so it would have been difficult. Then I received an email that said I could get a $10 refund or a $20 store credit but that was just for the smallest rug. Never could I get anyone to address the issues with the rest of my rugs which had been split off into a second order. Long story short the refund was never offered for the other rugs and they wanted me to bundle all five runners together so that we may request a single return label. My suggestion? Buy from another supplier. It wasn't worth the headache or the $! Too bad because they designs and colors were great!
Reviewing a different size or color: 12 Ft Runner · Blue
