FAQ: Frequently Asked Questions
How much will I have to pay for shipping?
Nothing! We offer FREE Shipping on all rugs with no minimum purchase required (excluding AK & HI).
How do you ship & how quickly will I receive my order?
We ship FedEx Ground unless otherwise is requested. All of our rugs are shipped with 24-48hrs from your purchase date. For transit time and delivery estimates, please view the link below: FedEx Delivery Time Estimate Map
Will I have to pay sales tax on my purchase?
If you are outside the state of South Carolina, you will NOT incur any sales tax.
What types of payment do you accept?
We offer secure online payment options such as Visa, Master Card, American Express, and Discover. For your convenience we also accept payments through PayPal and Amazon Payments. We have also partnered with Affirm to provide installment payment options starting at 0% interest.
Is your website secure?
Yes. Our site uses 256-bit SSL (Secure Socket Layer) encryption technology. We are also partners with Verisign to guarantee our highest level of security compliance yet.
How do I place an order?
You may place your order 7 days a week, 24hrs a day. You may also call our expert customer service toll free at: (866) 647-3965 (24/7) to place your order over the telephone and discuss any further inquiries you may have.
Can I delay the shipment of my order?
Yes. To place an order with a delayed shipping date its best that you call us to place your order, and our customer representative will better assist you with all available shipping dates.
What happens if my order arrives and I'm not happy with it?
30Day Hassle FREE returns (excluding Final Sale items and shipments to Alaska & Hawaii); If for any reason you are not 100% satisfied with your purchase you may return it for a full refund. We offer hassle free returns, simply call us @ (866) 647-3965 (24/7) to obtain an RMA # (return merchandise authorization) for your return.
Why should I buy from Rugs.com?
How long has eSaleRugs.com been in business?
We are a family business with over 35 years of trading experience in floor covering rugs. So you can rest assured that with our connections overseas, and our direct buying/manufacturing ability, you'll receive top quality product at a fraction of its retail price.
What are others saying about eSaleRugs.com?
With over a million rugs shipped since 2001, you can rest assured that we have accumulated a large number of satisfied customers. The link below has some of our testimonials listed:
Do you charge restocking fee?
We do not charge a restocking fee if rugs are returned within 30 days of receiving. Returns received after 30 days will incur a restocking fee.
Will I pay for shipping back?
We offer FREE returns on all purchases (excluding AK & HI), which we'll either email you a return label, or simply have the order picked up from your address for your convenience. ($5 pickup fee may apply if you request a pickup)
When will my refund be processed?
Refunds are processed within 5-7 business days after the package is delivered at our facility, back to your form of payment.
What is your contact information?
648 Wilson Street
Chester, SC 29706
Toll-Free: 800-818-4097 (24/7)
What else do I need to know?
Last but not least, please keep in mind that our customer's satisfaction is our #1 focus and the reason we come to work every day. If there's anything else we can do for you, feel free to write us your inquiry, or simply call us at: 866-647-3965 (24/7).
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