Rugs.com Logo
Sign in to Account
View Favorites
Shopping Cart Link
Sign In / Create Account All Rugs Visual Search Wool Rugs Clearance Rugs Visual Search Kids' Rugs Outdoor Rugs Vintage Rugs Persian & Oriental Rugs Natural Rugs Washable Rugs Throw Blankets

Help Center

Looking for your order?

Check Order Status

Need to make a return?

Start a Return

FAQ

Order

Order Status

How do I change my shipping address?

Can I cancel or make changes to my order after placing it?

All Order FAQs

Shipping

Do I have to pay for shipping?

How do I track my order?

How long will it take for my order to ship and deliver?

All Shipping FAQs

Returns & Refunds

How can I make a return?

What is your return policy?

When will I receive my refund?

All Return & Refund FAQs

Rugs 101

How do I remove wrinkles from my new rug?

How do I clean my rug?

How do I choose the right size?

Enter the Rugs.com Knowledge Base

Account

How do I create a Rugs.com account?

How do I change my password?

How do I earn store credit?

All Account FAQs

About Rugs.com

About Us

Why should I buy from Rugs.com?

Our sustainability initiative

Learn more about Rugs.com

Still can't find what you are looking for? Try using the search bar above, or contact our customer service team!

Rugs.com Customer Service Videos

How to remove wrinkles?

How to Remove Wrinkles from Your Rug

Check out our guide on how to remove any creases that may have appeared in your rug during transit.

See More
How to choose the Right Size Rug?

How to Choose the Right Size Rug

Our Rugs.com sizing guide was created for you to realize rug-buying perfection. From entryways to bedrooms, we have your floor covered!

See More

Still need help?

For the quickest answers to your most common needs, check out the FAQs above.

Have a question we didn't answer? Here's how to contact us:

Call

1-800-818-4097

Agents available 7 days a week - 6 am - 12 am EST

Chat

Look for the chat button at the bottom right of the page

Agents available 7 days a week - 6 am - 12 am EST

Email

Click here to use our contact form

Agents are available by email with extended hours!

24/7 Customer Service

Trouble with your order? Drop us a line by phone any time, day or night!

Fast & Free Shipping

Over 4 million rugs in stock. All rugs ship within one business day!

Free Returns

New rug not working out?
Send it back for no charge within 30 days.

Google Ratings
Sitejabber Ratings
BBB Ratings
Reseller Ratings