Rugs.com Return Policy
While we love to think every rug we ship out is the perfect one for every customer, we know these things don’t always work out. If it turns out that your rug is less than what you expected, don’t worry--you can send it back!
Rugs.com is proud to offer free shipping on returns within 30 days of you receiving your order.
To start the returns process, please reach out to customer service 24 hours a day, 7 days a week. Contact Us
Refunds are processed within 3-5 business days after we receive your return package.
All our rugs are eligible for full refunds as long as they are:
- Returned within 30 days of receiving your order
- Returned in the same condition as delivered
- Rug pads and Uni-Cleaner are not returnable
If your order was received within the last 30 days and is eligible for return, you can use Self-Service Returns to get your return label and updates when your return is received and your refund is processed.Start your return