How quickly will I receive my order?

Orders are shipped from our distribution centers within 24-48 hours. Delivery times will vary based on the shipping location and the destination. In the continental 48 states, most orders will be delivered within 5 business days.

*Note that items ordered after 1 pm EST may be dispatched the following day.

You can always check your order status here: https://rugs.com/order-status/

*Note that you will need the email address associated with the order and the order ID

Return to Main Help Center

24/7 Customer Service

Trouble with your order? Drop us a line by phone any time, day or night!

Fast & Free Shipping

Over 4 million rugs in stock. All rugs ship within one business day!

Free Returns

New rug not working out?
Send it back for no charge within 30 days.

Google Ratings
Sitejabber Ratings
BBB Ratings
Reseller Ratings