Help Center

Looking for your order?

Check Order Status

Need to make a return?

Start a Return

Still can't find what you are looking for? Try using the search bar above, or contact our customer service team!

Rugs.com Customer Service Videos


How to choose the Right Size Rug?

How to Choose the Right Size Rug

Our Rugs.com sizing guide was created for you to realize rug-buying perfection. From entryways to bedrooms, we have your floor covered!

See More

Still need help?

For the quickest answers to your most common needs, check out the FAQs above.

Have a question we didn't answer? Here's how to contact us:

Call

1-800-818-4097

Agents available 7 days a week - 6 am - 12 am EST

Chat

Look for the chat button at the bottom right of the page

Agents available 7 days a week - 6 am - 12 am EST

Email

Click here to use our contact form

Agents are available by email with extended hours!

24/7 Customer Service

Trouble with your order? Drop us a line by phone any time, day or night!

Fast & Free Shipping

Over 4 million rugs in stock. All rugs ship within one business day!

Free Returns

New rug not working out?
Send it back for no charge within 30 days.

Google Ratings
Sitejabber Ratings
BBB Ratings
Reseller Ratings
"Beneath every moment"
© 2024 Rugs.com