How do I return an item?

We make returning an item easy! If your order was received within the last 30 days and is eligible for a return, you can use our Self-Service Returns portal to get your return label and updates when your return is received and your refund is processed.

Eligibility for free returns & full refunds:

  • Item is returned in the same condition as delivered
  • Uni-Cleaner is not returnable
  • Final sale items are not returnable


* Note: Items delivered to Alaska, Hawaii, Puerto Rico & US Virgin Islands are not eligible for free returns

Click here to start the return process!

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New rug not working out?
Send it back for no charge within 30 days.

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