Very Disappointing Experience
Unfortunately, my experience with this rug and the company has been extremely disappointing. First, the rug was delivered to the wrong house—it was left at my neighbor’s address. When I started to remove the packaging, I noticed the rug arrived stained, so I had to process a return for a refund. The return process was frustrating because the instructions were unclear. The shipping label provided was only a screenshot, with no direct link for tracking, and the tracking number was incorrect. The rug was picked up by the carrier as scheduled, but since then, there has been no communication whatsoever from rugs.com. It has now been 1.5 months, and I still have not received my refund or any confirmation that the returned rug was received. I have also received no update regarding the status of my refund. Overall, the delivery, stained product, confusing return process, incorrect tracking information, and complete lack of communication have made this an extremely frustrating experience. Waiting 1.5 months for a refund after the carrier successfully picked up the return is unacceptable. I would not recommend purchasing from this company based on my experience.
Reviewing a different size or color: 5x8 · Black and White