Didn’t get the design I ordered
The rug arrived after a couple of weeks. It appears to have been tossed over the gate. When I opened it I saw it was not the design I chose from the website. I requested a return label and explained it wasn’t the design I ordered. Then I was told because of the size (9x12) I would have to unfurl the rug and fold it short ways as the post office wouldn’t ship anything above 96” (but that’s how it was shipped to me, in a 12’ long roll?). I printed what I thought was a shipping label (which came several days after my return request!) and proceeddd to drag this huge rug to UPS. When I got there they puzzled at the shipping label and said that “no, this is for USPS!” So, I dragged the rug to my car and went to the nearest post office. Dragged it in there, waited in line, only to find the same puzzled response to my shipping label. After discussing amongst themselves, they concluded this was a DSL package and I needed to take it there. By that time I was in tears. DSL did some tapping on their computer and exclaimed I owed them $148 to ship. I explained this was a product return supposed to be paid for by rugs.com. The red h said no. I left there exasperated and drove home with the darn rug. I finally called their customer service number and after some explanation they sent me a new shipping label. They guaranteed it would be picked up from my front patio with the new label on it. It’s still sitting there on my porch, waiting to be picked up by their carrier and once they scan it in they say they will process my refund. Nightmare. Logistically beyond frustrating. Plus the design was not like the picture I ordered.
Reviewing a different size or color: 9x12 · Multi
