9' x 12' Hand Knotted Jill Zarin Dorset Rug

While we love to think every rug we ship out is the perfect one for every customer, we know these things don't always work out. If it turns out that your rug is less than what you expected, don't worry--you can send it back!

Rugs.com is proud to offer free shipping on returns within 30 days of you receiving your order.

Refunds are processed within 10 business days after we receive your return package.

We offer Free Shipping on all products to the lower-48 United States. Rugs may ship in a combined package or may be shipped separately. We send tracking information once the rug is shipped.

Products may be shipped by FedEx, UPS, USPS, DHL Express, and/or GLS.

Larger items may be folded due to carrier requirements.

• Vacuum regularly on a low suction setting to remove surface dirt.
• Spot clean stains immediately with a damp cloth and mild detergent.
• Deep clean by hand using a mixture of cool water and mild wool-safe soap.
• Have the rug professionally cleaned every 3-5 years.
• Rotate the rug every 6 months to ensure even wear and fading.

Consider the existing colors in your room, including walls, furniture, and decor. A rug can either complement or contrast with these elements.

Lighter colors make a room feel larger and more open, while darker colors add warmth and coziness.

If your room has a lot of patterns, choose a solid or subtly patterned rug. If your room is mostly solid colors, a patterned rug can add visual interest.