My order arrived damaged. What should I do next?
If you received a damaged item(s), please send us a photo of the damage and of the shipping label to info@rugs.com. We will use these photos to begin an investigation which most often leads to a damage claim with the courier. In most cases, we will initiate a replacement order right away.
Do not dispose of a damaged item right away. The courier will need to conduct a driver follow-up in the event of a claim and may collect the item for their own review.