Does Rugs.com have a buy-back program?

We do! Select hand-knotted rugs that were purchased from us within the last 3 years are eligible for our buy-back program. Below are the steps for initiating a buy-back request:

1. Take clear pictures of the rug (front, back, from each side of the rug, and each diagonal angle). Include pictures of any blemishes, repairs, and damages.
2. Send an email with the attached photos to info@rugs.com. In the subject line of the email, mention "Buy-Back" and include the original order ID. In the body of the email, describe the condition of the rug and some history of its use. Also, please include the purchase price of the item.
3. Once we receive the email, we will evaluate the pictures and make an estimated offer for the buy-back. We will communicate this offer to you via email. Note that all offers are in the form of store credit. We will not make offers for cash buy-backs.
4. Once the offer is accepted, it is the customer's responsibility to ship the product to our warehouse for a final inspection (providing our team with the tracking information).
5. After receiving the rug in our warehouse, our team of experts will evaluate the rug and provide the official buy-back offer. Again, we will communicate this offer via email.
6. Once an offer is accepted, we will issue the store credit right away!

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