It has been over 30 days since my rug was delivered, and I wish to return it.
What should I do?

After the 30-day return window has closed, the customer will need to contact our customer service team to initiate a return request and to receive an RMA (Return Materials Authorization). For returns that are beyond the 30-day return period:

1. The customer is responsible for return shipping, and for providing our service team with the tracking details.
2. A 25% restocking fee is applied to all returns accepted past the 30-day period
3. After 90 days we will not accept returns



If you are slightly over the 30-day return window, please call customer service... We will work with you 🙂

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