How do I package my item(s) for return?

The primary objectives are to prevent wear in transit from handling and potential water damage. Packaging that can withstand drops or scrapes is important. Proper sealing of the package with packing tape prevents water damage.

1. We suggest repurposing the original packaging if possible as this ensures a tight fit and only leaves a need for packing tape to seal. If the original packaging is not an option, we suggest wrapping your item in a tarp, plastic painter’s drop cloth, or other heavy plastic wraps.
2. You may also choose to use a square, rectangular, or triangular box, properly sealed.
3. You can click here for an instructional video on repackaging.



Note that FedEx levies costly penalties for oversized packages.

4. Ensure your package is less than 96 inches (8 feet) in length. Packages longer than 96 inches (8 feet) will incur a $200 FedEx surcharge that will be deducted from your refund. This surcharge comes from FedEx, and we cannot grant exceptions.
5. If your re-packaged item is too big, you may fold the item instead of shipping it rolled. Click here to watch a video on how to fold and package a rug for return.

For the final step, print and attach the shipping label to the package. Once it is received, we will work to refund your order as quickly as possible!

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