I have altered my rug. Will I still be eligible for a return and refund?
While customers can make changes or have a rug altered by a professional, this will invalidate our 30 days return policy and warranty.
This includes:
- dyeing
- resizing
- cutting
- bleaching
- stretching or shrinking
- applied Scotchgard
- any other conceivable change to a rug's original size or shape.
