Is it normal for my rug to shed?
Within the first few weeks, it is perfectly normal for a new rug to shed, with some materials being more prone to shedding than others. If your rug is shedding, you may want to vacuum a little more often (with the beater bar off!) until the shedding stops or slows.
If the shedding of your rug seems abnormal, please send some pictures of the shedding (and of the product label) to our customer service team for support.