My rug is smaller / shorter than the dimensions listed on the site.
What should I do next?
We are sorry that your rug failed to measure up! There may be two possible causes for this situation. The most likely cause is "cotton shrink." With cotton in the backing of most of our rugs, some may experience shrinkage during the manufacturing process.
Cotton Shrink
There are odd cases where the heat of the loom has been known to shrink the cotton in the backing during production. In this case, the larger the size of the rug, the more discrepancy in the exact size can occur. We have found that this happens most often in the hot, summer months which is why our climate controls in each facility are so vital!
Wrong Rug Delivered
There is a rare occurrence when one of our customers receives the wrong rug. In this case, we ask that you share photos with us as soon as possible (via email to info@rugs.com) so that we can address the error on our part. In this event, you can have confidence that we will send you a proper replacement right away.